Privacy Policy

Privacy Policy

Suraj Enterprise values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website or use our digital, communication, marketing, hosting, RCS, SMS, and related services.

By using our website or services, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable laws and regulations.

Information We Collect

Depending on how you interact with Suraj Enterprise, we may collect information that is reasonably necessary to provide, manage, secure, and improve our services.

• Name and contact details
• Mobile number and email address
• Company or business information
• Service and transaction details
• Communication preferences
• Information submitted through forms or other communication channels
• Technical information such as IP address, browser type, device information, and website usage information where applicable

How We Use Your Information

We may use the information we collect for the following purposes:

• Providing and managing our products and services.
• Responding to enquiries and customer-support requests.
• Processing service orders and payments.
• Providing website development, hosting, marketing, and technology services.
• Delivering requested SMS and RCS communications.
• Delivering transactional, informational, authentication, promotional, and service-related messages where applicable.
• Managing customer accounts and business relationships.
• Improving our website, services, systems, and customer experience.
• Maintaining security and preventing fraud, misuse, or unauthorized activity.
• Complying with applicable legal, regulatory, telecom, and platform requirements.

RCS & SMS Communications

Suraj Enterprise provides RCS and SMS communication solutions to businesses for legitimate communication purposes, including transactional notifications, OTP and authentication messages, service updates, customer communications, and promotional messages where appropriate consent and applicable requirements are satisfied.

When RCS or SMS services are used, relevant information such as recipient mobile numbers, message content, delivery information, communication status, and related technical information may be processed as necessary to facilitate message delivery, reporting, service management, security, and compliance.

Businesses using our RCS or SMS services are responsible for ensuring that they have the appropriate rights, permissions, and consent required to communicate with their recipients.

Consent & Communication Preferences

Where required by applicable law, regulation, telecom requirements, or messaging platform policies, appropriate consent will be obtained before sending promotional RCS or SMS communications.

Recipients may opt out of eligible promotional communications using the opt-out or preference-management mechanism provided in the relevant communication.

Transactional, authentication, security, and service-related communications may continue where they are necessary to provide a requested service or fulfill a legitimate business or legal requirement.

Disclosure of Information

Suraj Enterprise provides digital services including website development, hosting, digital marketing, bulk SMS, RCS, voice messaging, and WhatsApp API solutions.

We may share necessary client information with trusted third-party service providers strictly where required to provide and operate our services.

• Payment gateways and payment service providers
• Web hosting and infrastructure providers
• SMS and RCS communication providers
• Telecommunications operators and messaging platforms
• WhatsApp API and technology providers
• Advertising and analytics service providers
• Other technology partners engaged to support our services

We do not sell or trade personal information to third parties as a standalone commercial activity.

Information may also be disclosed where required by applicable law, court order, regulatory authority, government request, or where necessary to protect our rights, users, systems, or business.

Data Security

Suraj Enterprise takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. However, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business and transaction records, resolve disputes, enforce agreements, maintain security, and comply with applicable legal or regulatory requirements.

Third-Party Services & Platforms

Our services may integrate with or depend upon third-party platforms, including telecommunications operators, RCS platforms, SMS gateways, WhatsApp API providers, hosting providers, payment gateways, advertising platforms, and other technology providers.

Such third parties may process information according to their own applicable privacy policies and contractual obligations. Suraj Enterprise is not responsible for privacy practices independently adopted by third-party platforms outside our reasonable control.

Cookies & Website Technologies

Our website may use cookies and similar technologies to maintain functionality, improve user experience, understand website usage, analyze performance, and support security. Users may manage cookie preferences through their browser settings, although disabling certain cookies may affect some website functionality.

Your Privacy Choices & Rights

Subject to applicable law, individuals may have rights concerning their personal information, including requesting access to, correction of, or deletion of certain information.

Requests relating to personal information or communication preferences may be submitted using the contact details provided on our website.

Children's Privacy

Our services are intended for businesses and general users and are not specifically directed toward children. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

Changes to This Privacy Policy

Suraj Enterprise may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements. Any updated Privacy Policy will be published on this page with a revised effective date.